Users

I want to change the account holder
We inform you that due to platform regulations, if you wish to make a change of ownership, you must send us the following documentation: 1.- Data of the...
Wed, 6 May, 2020 at 5:41 PM
I want to change my personal data
In order to change any personal information on your account, please send us a photo of your ID and a photo of the account holder (selfie) with the identity ...
Tue, 12 May, 2020 at 11:57 AM
How can I declare this money in the treasury
This type of assets, being in Crypto, as long as you keep it on the platform, you do not have to quote anything or inform the treasury, only when you withdr...
Tue, 12 May, 2020 at 11:29 AM
Can I enroll my youngest child?
No. The account must be opened in the name of a person over 18 years of age.
Tue, 12 May, 2020 at 11:25 AM
The system does not accept the phone code of my country.
You must ensure that you are not putting the + symbol back.
Wed, 6 May, 2020 at 5:44 PM
The system says that my email does not exist
They should verify that they never leave a space in front of or behind the mail.
Wed, 6 May, 2020 at 5:45 PM
The system says that my email does not exist
They should verify that they never leave a space in front of or behind the mail.
Wed, 6 May, 2020 at 5:48 PM
My password doesn't work
They must go to the home page and after putting their email / username, they must click on the link that says do not remember your password? At that time th...
Wed, 6 May, 2020 at 5:48 PM
I want to change my email.
In order to change the mail of an account, please send us a photo of your identification and a photo of the account holder (selfie) with the identity docume...
Tue, 12 May, 2020 at 12:03 PM
I want to change the Wallet that I have put in a refund request.
In order to change the Wallet added in a refund request, please send us a photo of your identification and a photo of the account holder (selfie) with the i...
Tue, 12 May, 2020 at 12:06 PM