Security

What is Two Step Authentication or 2FA?
Two-factor authentication offers additional security by requesting a special numeric code every time important movements are made to your account. To guaran...
Wed, 6 May, 2020 at 5:28 PM
How do I set up 2FA?
The next time you access your dashboard, you will be asked to configure two-factor authentication. In order to use your 2FA key, you must install any of...
Wed, 6 May, 2020 at 5:30 PM
When is 2FA mandatory and when is it optional?
To improve the security of your account it will be mandatory for withdrawals of balance, to change the anti-phishing phrase, to change the password, to make...
Tue, 12 May, 2020 at 11:41 AM
How do I set up 2FA for login or account access?
In order to establish 2FA two-factor authentication each time you log in to the Mind Capital platform, you must go to the "My Profile" Menu and in...
Wed, 6 May, 2020 at 5:33 PM
What is the anti-phishing phrase?
Confirmation emails are sent from Mind Capital when certain operations are carried out and to ensure that it is us, we have established a simple verificatio...
Wed, 6 May, 2020 at 5:34 PM
How do I reset my 2FA?
In order to reset your 2FA configuration, please send us a photo of your ID and a photo of the account holder (selfie) with the identity document in one han...
Tue, 12 May, 2020 at 11:43 AM
Someone has requested a withdrawal and it was not me.
We are very sorry that these things happen, so you are always asked to make sure you are entering the official Mind Capital page: https://mind.capital/a...
Wed, 13 May, 2020 at 8:20 PM
I've been robbed.
If you believe that your account has been the victim of theft, you should urgently write to support to take the necessary measures.
Tue, 12 May, 2020 at 12:09 PM
I have undergone phishing.
If you believe your account has been the victim of phishing, you should urgently write to support to take the necessary measures.
Tue, 12 May, 2020 at 12:10 PM
What can I do to protect my account?
Our safety recommendations: Make sure you are entering the official mind.capital page (https://mind.capital) Once you access the official page, save the...
Tue, 12 May, 2020 at 12:12 PM