You can request a refund of each MCcoin purchase after 90 calendar days from the date of receipt of the purchase.
We inform you that you can see the counter of the days in which you can request a refund by positioning the mouse over the coin icon next to each purchase.
The request is made from the purchase section in the button designated for refunds indicating the wallet in the box provided for this use.
All requested refunds will go into a pending refund status.
Refunds requested between the 1st to the 14th of the current month, the purchase will continue to generate returns until the 14th of the corresponding month and the return will be made between the 5th and 10th of the month following the corresponding month. If the refund is requested between the 15th to the 30th / 31st of the current month, the purchase will continue to generate returns until the 14th of the month following the current month, once the generation of returns is finished, the system will compute the refund to make the return effective between the 5th and 10th of the following month.
If, as a result of a refund, an account is left without any purchase, it will stop obtaining returns and participate in the friendly bonus. The same account, will be able to enjoy again all the returns from the date in which a new purchase of minimum 40 MCcoin is made and begins to generate returns.
It is important to indicate that this procedure aims to guarantee liquidity without damaging the complex process of buying, selling and rebalancing that occurs every day on the market to generate the known returns.