I have asked for a refund and it does not appear in my wallet.
Modified on: Wed, 28 Oct, 2020 at 12:06 AM
You can request a refund for each MCcoin purchase after 90 calendar days from the date of receipt of the purchase and they must be requested for the complete purchase.
No partial refunds can be requested for an MCcoin purchase.
We inform you that the counter of the days in which you can request a refund can be seen by positioning the mouse over the coins icon next to each purchase.
The request is made from the purchases section on the button designated for refunds indicating the wallet in the box provided for this use.
All requested refunds will go to a refund pending status.
Refunds requested between the 1st to the 14th of the current month, the purchase will continue to generate returns until the 14th of the corresponding month and the return will be made between the 5th and 10th of the month following the corresponding month. If the refund is requested between the 15th to the 30th / 31st of the current month, the purchase will continue to generate returns until the 14th of the month following the current month, once the generation of returns is finished, the system will compute the refund to make the return effective between the 5th and 10th of the following month on your wallet of MCExchange.
Refunds will be received directly in MCcoin, so that the user himself decides when he wants to change them to Bitcoin.
We remind you that the request for refunds carries a 3% commission that will be deducted from the amount to be sent.
Using the MCExchange to receive your refunds makes transfers much faster and more direct.
Once you receive the refund in MCcoin of your purchases you have the following 3 options:
1- Change your MCcoin in Bitcoin, for this you must enter the exchange tab and change the amount you want of MCcoin in BTC. Once you have changed your MCcoin into BTC you can go to the WITHDRAWAL tab and send the BTC you want to any external wallet with a commission of 0.01% plus the fixed rates of the Blockchain miners.
2- You can keep your MCcoin in your MCExchange and send them to your crypto-fiat balance to be able to make purchases with a balance again or through compound interest (remember that the minimum you need to have in your crypto-fiat balance is 100 MCcoin to be able to Make Purchases with balance or compound interest.) This action has a 2% commission.
3- You can exchange the MCcoin to BTC and keep them in your MCExchange Wallet, which as you know is a unique, personal and permanent Wallet.
If, as a result of a refund, an account is left without any purchase, it will stop obtaining returns and participate in the friendly bonus. The same account, will be able to enjoy again all the returns from the date in which a new purchase of minimum 40 MCcoin is made and begins to generate returns.
It is important to indicate that this procedure aims to guarantee liquidity without damaging the complex process of buying, selling and rebalancing that occurs every day on the market to generate the known returns.
We send you an explanatory video about the new way that reimbursments will be made.